KAI, Leading indicators of agility, Key Adoption Indicators, Key Competency Indicators, Key Transformation Indicators, KAI, KCI, KTI. Business Metrics

Leading indicators of agility: Part 1

In my journey seeking to understand how we tangibly communicate agile transformation momentum, I’ve come to the conclusion that agile practitioners should break the cycle of relying on ‘Metrics’, that are often lagging indicators of success, to communicate progress towards the target transformation state. But what do you replace it with?

Let’s discuss through this 3 part blog series. This is part 1.

Continue reading “Leading indicators of agility: Part 1” »
introverts, extroverts

Why some introverts struggle in silence

Some introverts like me haven’t figured out how to communicate with extroverts. But it is not for lack of trying. I think I over-correct, mess-up and go back to struggling in silence. Consider this:

Introverted Leadership, Introverts, Introverts are, Misunderstood introverts

Most introverts spend time listening more than speaking and are perhaps, risk averse and slow to respond. Our learned culture is to accept that “Louder is good, Faster is better and Expressive is best!”. In a world that rewards loud, verbose, perhaps half-baked reactions – what chance does a slower, quieter response have? As a mitigation, I find it disarming & calming to volunteer that I’m not the smartest person in the room.

I’ll admit this, I don’t have a poker face. You can tell what I’m thinking because you can read it my face. Most introverts have, what they say, a “resting b*tch face”. Folks think that a certain pinched expression in my face is a sign that they are being quietly judged or that I am seething. Nah. I’m quietly planning your demise?

That said, the time that I take to be thoughtfully construct a question is often misinterpreted as an invitation to speak over me. This, at times, stifles me and I mess up my word economy and quality of content drops. In other times, folks may also speak for us in group conversations, assuming we can’t speak up for ourselves. I struggle in silence.

Conversations get tiring for introverts. Even listening can be exhausting.  After a while, we may want to enjoy a few moments of silence. Unfortunately, folks see our lack of response as an invitation to keep talking…and talking…and talking. Please. Just stop. To make things worse, in my stress behaviour of over-compensating in a room full of extroverts, I end up talking a lot to be more like extroverts.

Enough of the introvert platitudes and extrovert bashing; l’ll admit that sometimes it can be great to have a talkative extrovert in the mix. They keep energy levels high, fill the pauses and keep morale high. The balance we would benefit from finding in today’s extrovert-biased society (outspokenness = confidence, intelligence) is to recognise that the person who speaks the loudest may not necessarily be the smartest. Introverts may not say a lot, but we have a loch of creative ideas inside our head. No Nessies are hurt in this process.

Finnish neighbout, introverted leader, introversion

Oh and introverts are not always socially anxious or awkward.
For instance, the above is not me.. it is a Finnish hallway 😉

How does Syntax, Semantics and Pragmatics apply to everything?

How does Syntax, Semantics and Pragmatics apply to everything?

Before we begin, let’s share our understanding about Syntactics, Semantics and Pragmatics with a simple refresher; broadly speaking, there are 3 kinds of ellipsis:
1) Syntax: Programming languages have constructs with which you write software to get machine to do something exactly how you want it. When we grew up, our parents told us how to ‘sit’ or ‘sleep’ or ‘stand’ – and so we did. And, we learned.
2) Semantics: Learning how to write software comes with the realization that there is more than way to tell the machine to do something exactly how you want it. Granted the programming constructs (and syntax) exist, but the way we craft commands differ from person to person. As we grew up, we learned that there is more than 1 way to sit, stand and sleep and more than once place to do it. And, we evolved our application of learning.
3) Pragmatics: As we started learning more than 1 programming language, we started to think about context and how to get what we want in a good way rather than focus on syntax itself. As we grew up, we started to think why we sit or sleep and realized that ‘rest/relaxation’ is what we want and there are many ways to get ‘rest’ and it depends on where we are and who we are with. And, we started thinking less about what we say/do and more about outcomes we want to drive in that context.
How important is context to understand meaning
Continue reading “How does Syntax, Semantics and Pragmatics apply to everything?” »

What will happen when Conversational UI disrupts as expected?

What will happen when Conversational UI disrupts as expected?

Before we begin, let’s share our understanding about Conversational UI with a simple refresher; (very) broadly speaking, there are 2 types:
– Voice agents: We interact with machines by speaking to them in our natural language (eg: English). Voice driven interfaces like Siri, Cortana and Echo are examples.
– Chat bots: You could engage in a chat conversations in Natural language (English) without being limited (too much) by syntactical constructs. Messaging platforms like SlackBot, Facebook Messenger etc are examples.

Conversational UI design - header
Continue reading “What will happen when Conversational UI disrupts as expected?” »

De-construction of myKerala culture

De-construction of myKerala culture

My name is Ravindranath Jayakumar and I call myself Ravi Jay as according to my peers, it rolls off their tongue easier. I come from beautiful Kerala, India. Unsurprisingly, like many, I’m living away from home working in the IT industry. Uniquely, I work with Digital and I’m an Agile Coach. I’ve been married to my wife for a year now. She has a career (IT) and often we find ourselves discussing and debating (read: arguing) about various issues. One such conversation during a May bank holiday in London prompted me to dust off my blog and share my take on how I’d caricature recent news headings in Kerala.Beautfiul-Kerala-Gods-Own-Country
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Why the modern #CMO should #ThinkLookActDigital

Why the modern #CMO should #ThinkLookActDigital

According to a research published by Accenture Interactive in July 2014, while only 21% of CMOs believe their company will be known as a digital business in five years, they predict that digital budgets will account for more than 75% of the marketing budget. As testament to its tech and consulting prowess, Accenture was mentioned in the top 10 most admired Tech companies in 2013; I’m waiting to see Accenture listed in Top 10 most admired Digital companies.

Accenture Interactive Research - CMO 2014

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Digital marketing - What's in it for me - Social media marketing

Social collaboration in a corporate context

What is collaboration and is it important in a corporate context?
Is collaboration relevant in a decision making context?
Does social collaboration foster creativity?
Does it create silos?

These are some of the questions that bubble up when the subject of social collaboration in a workplace is brought up with friends or colleagues. Conversations about collaboration normally tend to branch out beyond the confines of ‘social’ so I’ll structure it based on three pillars: Tools, Process and Data. But first, let us look at the history of social collaboration to contextualise. Continue reading “Social collaboration in a corporate context” »

#ConversionRateOptimisation – Reducing cart abandonment on web channel

With the holiday season rapidly approaching and with more customers taking to the Internet to procure their shopping list. Every retailer has probably (read: hopefully) taken the time to review their checkout journey. Subsequently, they have probably deployed strategies to curtail reasons because of which customers leave the channel without making their purchase.  Continue reading “#ConversionRateOptimisation – Reducing cart abandonment on web channel” »

Richard branson, Branson as air hostess, branson loses bet

#Digital Lessons learned from a Stewardess


I like visiting Poland during Winter (Brrrrr!) and it was last year that I found myself sitting on a flight back from Gdansk. I was startled when someone hit my elbow – it was the air hostess who was conducting the usual pre-take off routine – checking if the seat belts were fastened. Continue reading “#Digital Lessons learned from a Stewardess” »