Trusted entrepreneurial and customer-centric Digital and Product leader with 20+ years’ experience coaching, directing and leading cross-functional teams implementing complex technology integrations. As a problem solver, I enjoy making complicated challenges simpler; running towards fires, dousing them quickly; formulating winning strategies by data driven experimentation, rapid prototyping and delivering great products that people love to use.
I’ve learned a lot from mistakes made since my first sprint planning in 2007. Now, every day, I hope to learn more about emerging digital tech, agile, gamification and bringing people together to deliver great products. I have a major in Artificial Intelligence (NLP) and keen to develop Machine Learning skills to apply them to solve Conversational UI development challenges.
I’m on twitter ^_^ @ravi_jay1. Ravi-Jay.com is essentially a download of my thoughts formed as a result of every day learnings from facing many challenges over the years. I am introverted leader in the ASD spectrum and I’m Dyslexic.
Early years and Academics
I’ve always been analytical and was recognised as a ‘math’ problem solver at Trinity Lyceum and Infant Jesus high school. I was lucky to learn from my peers and faculty at Cochin University of Science and Technology (Bachelor degree), Gothenburg University (Masters – Artificial Intelligence) and Middlesex University (MBA). The cultural differences that I was exposed to enabled me to be more perceptive of cross cultural scenarios.
The amazing talent that surrounded me during my professional formative years at Infosys technologies meant that I got a chance to grow beyond solving ‘math’ to understanding customer struggles, pain points and use that insight to develop products that made customer interaction a little easier. Since 2004, I’ve had a chance to work with clients at Hong Kong, Philippines, Thailand, Sweden, France, Italy, India and the UK.
With 6 years industry experience and 2 masters degrees in my pocket, I tried my hand at starting and running a business. It was two of the most rewarding and exciting years of my life. As you can imagine, success at a fast growing London-based start-up has come with the challenges, adversities, delights, personal and professional development that I did not foresee. 2 years, 15 fold revenue, 40% profit margin, 400% visitor footprint and roll-out across 8 markets in 4 countries later in 2014, I took the opportunity to successfully pass my work to an online retailing giant and exit the business. By then, I had learned so much about how to make a #digital business successful and touch so many lives along the way.
Below are some of the awards & recognition that we received while running the business.
November 2012 – Winner, TATA Blue Skies Award for Disruptive Businesses 2012
November 2012 – Finalist, Varsity Pitch 2012
October 2012 – Winner, People’s Choice Award, Camden & Islington Business Awards 2012
October 2012 – Finalist, Small Business of the year, Camden & Islington Business Awards 2012
July 2012 – Finalist, National University Entreprenuer 2012
After successfully exiting the business in March 2013, I moved back to corporate life with a view on applying the eCommerce, digital marketing, social media analytics exposure and experience on large digital transformation projects.
Since 2010, I was referenced from a few good websites, journals, newspapers and magazines. Below are a few:
I have worked with Accenture Digital and have been a on Accenture Digital’s erstwhile public domain – Accenture Click and it’s great to be featured on Accenture Careers as a thought leader within erstwhile Accenture UK Digital.
I’ve tried to channel some of my thoughts, ideas and concepts through Ravi-Jay.com. I’m happy for you to agree or disagree with what’s being said – more importantly, if my content is encouraging participation, I think we are all #winning.